Google has released the statistics for the mobility and location data they gather a.o. from all the mobile devices that share their location with them. Below are the results for our region.

It shows nicely the beginning of the soft lock-down, starting with the announcement on March 12th, that from the 13th working from home was the default, and from the evening of March 15th the closure of all restaurants, schools etc. You see the enormous decline in use of transit, the drop in general retail and recreation, the drop in workplace presence due to skiing holidays and then the work from home measure, and the peak in grocery and pharmacy visits right after when the lock-down measures came into force, resulting in empty shelves in the super markets. This type of data is probably not extremely useful on a day to day basis, but it is useful to get a general feeling for how well people are complying with measures, as well as to detect the moment when things get back to their regular patterns. I know e.g. debet and credit card transactions similarly can be and are being used to determine e.g. if a community has returned to normal after for instance a hurricane or another emergency.

This posting is part of a series of postings on how our understanding and interpretation of cultural categories is shifting due to our use of the two infrastructures internet and mobile communication.

This posting is about Mobility


Tranquil mobility in Copenhagen harbour

More Mobility is Different
Mobility is one of those things that immediately takes on new meaning and scope whenever an infrastructure comes available that reduces distances in time and space. Railroads, highways, telephone lines, mail, airlines all influenced mobility. Increases in the speed of exchanges, and the action radius an individual has within one day of travel were vast in the 19th and 20th century. Mobile communications and internet have a deeper impact however than the infrastructures that came before. More is different in this case and has a number of qualitative effects.

Virtual Mobility
First, there is the impact of instantaneous speed-of-light communication with anyone on the globe. This creates an increased virtual mobility. Writing and mail are technologies that have allowed to transport our words, desires, commands, stories, love, sorrow, and accounts for ages. Transporting them across physical distance, and beyond that across time as written traces of our collective history. Internet and mobile communication increases this virtual mobility to whole new levels. Our virtual mobility means we don’t really need to be ‘away’ when we are so physically. I’ve seen a father read bed time stories via webcam to his kids from a Danish hotel lobby, while his kids were being tucked in bed 6 timezones away in North America. His reading teleported him right into their bedroom. I’ve heard teenagers get cooking instructions from their mother, while she was on the same delayed train I was on several occasions. This fall I spent 5 days travelling to Portugal and back without my clients even noticing I was away, as I was responding to phonecalls and e-mail just as normal, and delivered documents on the agreed times. Where you are geographically no longer really needs to impact your ability to stay in sync with those important to you, or in touch with all those that expect you to do so. It must have felt that way for those that had access to telegraph messages in the 19th century as well. But there is an enormous difference between merely reducing the time delay between sending and receiving a message, and reducing that difference to zero. And not just in voice (like telephone) but in video and text as well, simultaneously if you want.


Being interviewed in Vancouver by Lilia in the Netherlands

That aspect of instantaneous exchanges other than through telephone also impacts how we perceive our online exchanges as socially close or more distant. When bandwith and throughput are scarce and slow you stick to exchanging essential information. When exchanges are cheap, unlimited in any meaningful sense, and instantaneous it doesn’t matter what you share. All of a sudden we think it is useful to share via Twitter or Jaiku that we are having coffee, or that your bus is late again by 5 minutes. These trivial items of information we were used to sharing only with those geographically in our immediate vicinity (family, close colleagues etc.), because it was too costly to share them with a wider circle. Because of it we equate the exchange of those trivial facts with social proximity. Now however I know who in my circle of contacts is having coffee or missing a bus half a world away. And it makes them feel close to me. It makes their lives feel more real to me. They are teleporting into my social vicinity, and I am teleporting into theirs. It makes me emotionally more attached to them, effectively incorporating them into my circle of empathy.


Immersive virtual concert experience

A whole other level of virtual mobility is created by virtual worlds like Second Life and many others. They do not transport me to your place virtually, or transport you to mine, but transport both of us to a shared space that only exists in bits, not in atoms. Those shared spaces create an immersion that tremendously impacts our sense of being together. I look avatars in the eyes on the screen when I talk to them, even though I know full well that they can’t see that. But it means I am actively engaged with the person behind the avatar, because looking someone in the eye when you talk to them is such a human gesture of engagement, that it isn’t just an expression of it but also actively causes engagement. Going to a concert in a virtual space, and watching it with others, is a marked difference from seeing that same concert lifestreamed in your video application. You are transported into the experience.

Physical Mobility
All that increased and qualitatively very different virtual mobility, compared to before the availability of mobile communications and internet, is impacting our physical mobility in at least three major ways as well.


Virtual mobility also increases physical mobility

The first impact on physical mobility is, perhaps paradoxically, the increase in our desire to travel, to meet up face to face with those we usually meet virtually. In the past 6 years I have spend considerable amounts of time and money just to be able to meet face to face. Using conferences to meet up with people, or travelling to Antwerp, because it happens to be half way where I am and where Jon was at the time. Organizing our own events or planning our summer in Canada to include three more people, and their families, to meet and see them in their own home environment, adding a week and a couple of thousand kilometres in the process.

The second impact on physical mobility of our virtual mobility lies in the flexibility with which we can turn our desire to travel into action. If you give me a reason to meet you personally I can arrange for the trip online this same day. No middle man, no waiting time for the process involved. If I have the funds and the time, and the carrier has the capacity I can be on my way in the morning, havin
g booked tonight and printed my own tickets, boarding passes and luggage tags. Flexibility also expresses itself in more mundane matters other than international air travel, such as being picked up at a train station. When I was a student I would call ahead before I left which train I intended to take and what my arrival time was, to be picked up when visiting my parents. That would be different now. Calling ahead doesn’t make sense because my train might be delayed. Much better to call when I actually know when I will arrive, in other words, call when the person picking me up needs to leave to arrive at the railway station at the same time my train rolls in.


Working during my train commute, photo: Elmine

The third impact of mobile communications and internet is in the use we can make of our time spent travelling. My grandfather needed to plan a trip to the Hague at least a week ahead (about 200km, and currently 2.5 hrs away), and arrange for a place to stay, to be able to make it worthwile the effort. Arranging who to meet, and weighing the travel time against the time spent in the city. My father infrequently went to the Hague for a day for meetings. He used the time on the train to prepare for the meetings reading documents, and otherwise looked out of the window waiting to arrive at his destination. I travel multiple times per week, sometimes just for a 90 minute meeting. I can afford to, because I can use the travel time in much the same way as if I were at home in my office. (Even though working on the train is only comparable in effectivity if I have a direct connection.) Going to the Hague for a 90 min meeting means a normal 8 hour work day, with 5 hours spent working in a train. (In fact I am typing this crossing the country from the Hague to home by train, just having had a Weizen beer served at my chair by the German bartender on this train to Berlin, fully connected to the internet and 220 V, and just having talked to my wife Elmine that she better not wait with dinner for me as the train is delayed.) In short, I think nothing of doing a trip 4 times a week my granddad took a week to plan, and my dad made one time a month at the most. My granddad would have thought my commute impossible, my dad would/does think it insane. I think it effective, because of the affordances mobile communications and internet provide allow me to make it effective.

Mental mobility
All this additional mobility, both virtual and physical, increase the dynamics around you, and the speed with which things can and are expected to be handled. If there is no longer any physical or technological reason not to receive or respond to an e-mail I receive while abroad the likelihood of it getting answered is high as well. If people have no way of knowing where you are anyway, any time is good to call as any, leaving me to decide to pick up or not, and expecting me to be there for them when I  do pick up. When I pick up or respond to their e-mail I need to switch to their context. It used to be clients and contexts were affixed to geographic locations to a large extent. (I often named projects I worked on after the location the client was at) Not anymore, and because of it I see myself and loads of others make much more context switches during a typical day. In fact ‘fast context switching’ was listed as a core skill in the company I was employed at until last year. It still is a core skill for me. My client list used to be around 2 or 3 at a time. Now I handle three times that number of clients at times and their projects. That shift happened because it is much easier to keep the interaction with a client going now other than when you meet up. My list of current projects  in my personal wiki shows that shift as well. It currently lists 34 active projects, in around a dozen different contexts. I ‘visit’ at least half of those contexts on any given day. My mental mobility is needed to get and stay in flow, as my increased virtual mobility turbocharged the way I stay in touch and in sync.

Anchoring, F2F Scarcity, and Co-creation As Result
All that mobility, in all three senses mentioned, all that highspeed switching, brings into focus several additional effects.

The need for anchoring increases with increased mobility. You need the quiet ‘eye’ in the ‘storm’ of mobility and dynamic change. Anchoring in the midst of all the virtual possible distractions and the information abundance is now an important information skill. Anchoring to a place you call home, being rooted, is equally important, to be able to do fast high volume context switching without loosing your footing.

Second the importance of face to face cross roads, where my path and that of others actually touch is increasing. Staying long enough on such a crossroads to create value together is the new place of scarcity. That changes the way I need to make sure that I am aware of those cross roads first. Dopplr, Plazes, and other location and context based services show me the potential crossroads and alert me to opportunities. It is how I first met with Peter Rukavina, and it is how I keep track of others if they happen to pass through ‘my neighbourhood’. It means I need to arrive at that cross roads well prepared to make the most of that encounter (and ‘making the most’ can very well mean enjoying a beer together), it means leaving that encounter ‘well prepared’ as well so that the transfer into other modes of interaction is easy (i.e. next actions and follow up).

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Meetings shift to other levels of collaboration

Face to face cross roads are a precious resource, and you don’t want to waste them any longer with having to exchange information that you could have done through another channel before. This third resulting shift is impacting even meetings with people that are moderate users of both internet and mobile communications. Client meetings I attend increasingly are no longer about sharing information or sharing and allocating tasks but about co-creating something. Because that is the best use for your face to face time. It is a shift towards a higher level of collaboration when face to face because the lower levels of collaboration (sharing of info, division of tasks) are dealt with beforehand.

Internet and mobile communications are reducing distance in time and space in a qualitatively new way. Because of it our mobility is shifting.

Home Office Workers Unite! That is the call Sebastian Fiedler put out earlier this week. He ponders about working a lot of your time in virtual environments, without close colleagues anywhere in physical vicinity: Though I am in frequent contact with various people in different parts of the continent and around the world, I have done very little to establish a local network of people who live and work in a similar way like I do. There must be loads in town… but we never seem to meet… and what I often find missing during a normal work day at home is the equivalent of the occasional coffee break that one gets with co-workers, the little chat on the corridor, and so forth. Sure, I compensate with mediated communication of all sorts… but the urban landscape and my mind is calling for something else.

I recognize Sebastian’s thinking and feelings in several ways. Proven Partners, the company I work with, has no office at all. We are 12 people, voted last year’s ‘most mobile company’ in the Netherlands, who meet at clients, along the road, or virtually. Phones, exchange server, e-mail, roadside restaurants and IM take the place of offices, conference rooms, coffee machines and gossip in the cafetaria during lunch. And I can emphatize with what Sebastian is saying. Face to face contact has different rhythms and nuances from our virtual encounters. In part this is of our own making, when we think that our virtual channels are for ‘business only’, where city sidewalks, terraces, markets but also our offices are geared to different rhythms and nuances. Marcel, a colleague who recently joined us was amazed at the amount of banter we were exchanging through e-mail. In his former job e-mail was ‘serious’ only, reminiscent of what Euan Semple recently wrote about. E-mail is our virtual coffee machine.

Whenever I work from home a number of days in a row, I get a bit restless. Because of working on your own. And the daily and frequent virtual contact with coworkers is not cure enough for that. To balance that we sometimes arrange to meet with colleagues to work together in the same geographic location. This isn’t perfect of course, as you find yourself usually in some café or restaurant at a considerable driving distance, without the usual office appliances, and without the comfort of being in an environment you ‘own’, in a territory that is marked as ‘yours’.

So being able to step outside for a bit and meet up with people in similar working conditions in your own neighbourhood seems like a good thing to me. Or agreeing to work together in some spot for a few hours, at someones place even. Fact is, apart from my partner Elmine, I don’t think I know anyone in our home town either that works the way she and I do. And I am certain there must be quite a few. I think I would enjoy having a small circle of people around in the immediate vicinity like that, so why did this not happen and emerge? All other routines I have emerged in response to a felt need, as far as I can tell, so why not this one?

Perhaps it is the result of how your focus starts shifting once you enter a more virtual working life. When I first started building relationships around the topics that interested me, knowledge management e.g., I started looking outwards. I knew I was unlikely to find people in my home town, and knew I had to take an international perspective. Two years on, while looking for a new job and finding my current position, I realized that while I was busy building international contacts around knowledge management I did not know anyone (well, one or two) in the Netherlands around this topic, let alone in my town. Even though I was looking for a job in the Netherlands. I had been so busy looking outside, and so captivated by the conversations I found there, that I did not notice I was creating this big blind spot called ‘local environment’. When we are used to meeting our virtual co-workers in Copenhagen, Vienna, or elsewhere, or that when they visit your home for f2f discussion it is not from within driving but from within flying distance, we easily forget that there might be people in similar working conditions right down the block. I think Lilia Efimova and I had already been in contact for several months on-line before we mutually realized we both lived in the same town, a ten minute bike ride apart, and had our first lunch discussing knowledge and blogging together, somewhere in 2002.

So I pick up the banner that Sebastian raised, and ask how many home office workers have you connected with in your home town? Home Office Workers Unite! And I think I might need to translate this into Dutch as well….

Photo Solidarity Mural by Atelier Teee, Office by Elmine, both under Creative Commons license, photo Witbiertje aan Zee by me.