The bee hives next to our chalet in a French ski resort are buzzing with activity, due to the very nice spring weather. No flowers in sight though, just melting snow.
One landed right in front of me on the balcony’s edge.
For the 12th year in a row I’ve send out Kiva Cards as Christmas gifts to clients. As many of the people I and our company work with are civil servants, it isn’t acceptable to give them anything of value. That’s why in the first year I worked independently I decided on a Christmas gift to business relations that doesn’t carry any risk of challenging the receiver’s integrity, nor mine as the giver.
That gift is a Kiva Card, a voucher for 25 USD. They’re perfect for my purpose. The gift can only be accepted by giving it away again. Kiva is a microcredit platform, where you can lend small amounts to entrepreneurs and others in developing countries. To use the card you have to apply it to a microcredit. Over time you get repaid and then you can lend it out again. If you do not use the card, it will become a charitable donation automatically after a year. In each case someone else will benefit, not the receiver or the giver.
My work is in open data mostly, and my interest in technology is about enabling more (networked) agency. In both those cases freely sharing is the starting point to create the potential benefits. Kiva Cards only can be used by sharing them again too, and turn into a donation if you don’t use them.
So these Kiva Cards are perfectly aligned with the spirit of my work, can’t call my or the receiver’s integrity into question, yet the joy of a gift remains.
Over time I’ve made over 300 microcredit contributions myself, forever re-using the funds I put in. I’ve especially tried to make meaningful loans in countries and regions where I’ve worked, in Central Asia, and non-EU Eastern Europe for instance, and most if not all to women.
It’s easy to join Kiva and start supporting an entrepreneur somewhere around the world
Screenshot of some of the people with Kiva microcredits I’ve contributed to
During our work on shaping the Tech Pledge last week, we looked into progress as it is mentioned in the Copenhagen Letter as being different from just innovation. The Copenhagen Letter was written in 2017 as output of the same process that now delivered the Tech Pledge.
Progress is not a fixed point on the horizon we said. What is progress shifts, with public opinion and new ideas of what is good, just, true and beautiful emerging, and with the movement of time itself. When the first steam engines appeared their plumes of smoke heralded a new age, that drove industrialisation, nation forming and, through rail roads, changed what cities were for and how city and countryside relate to each other. Steam engines still exist at the very heart of every electricity plant in the world, but progress has moved on from the steam engine.
We also realised that progress does not have fixed and static definition, and so we are free to fill it with whatever definition we think fits in the context we are looking at.
In terms of technology then, progress is a motion, a process, and in our group we defined it as (new) technology plus direction/sense of purpose. Technology here, to me at least, being not just ‘hard tech’, but also ‘soft tech’. Our methods, processes, organisational structures are technology just as much as fountain pens, smart phones and particle accelerators.
So we named a number of elements that fit into this understanding progress as a process and search for direction.
Regardless of what the Copenhagen Pledge says in addition to this, this reflective practice is something worth wile in itself for me to do: continuously stimulate the debate around what you make, as part and parcel of the artefacts you create. This is not a new thing to me, it’s at the core of the unconferences we organise, where lived practice, reflection and community based exploration are the basic ingredients.
To me what is key in the discussions we had is that this isn’t about all tech in general, though anyone is welcome to join any debate. This is about having the moral and civic duty to actively create public debate around the technology you make and made. You need to feel responsible for what you make from inception to obsolescence, just as you always remain a parent to your children, regardless of their age and choices as adult. The connection to self, to an emotional anchoring of this responsibility is the crucial thing here.
So there I was on a rainy Copenhagen evening finding myself in a room with 149 colleagues for 24 hours, nearing midnight, passionately arguing that technologists need to internalise and own the reflection on the role and purpose of their tech, and not leave it as an exercise to the academics in the philosophy of technology departments. A duty to organise the public debate about your tech alongside the existence of the tech itself. If your own tech no longer passes your own smell test then actively denounce it. I definitely felt that emotional anchoring I’m after in myself right there and then.
Before Techfestival‘s speakers and event partners’ dinner Thursday, Marie Louise Gørvild, Techfestival’s Director, and Thomas Madsen-Mygdal, its initiator, said a few words. Thomas cited the Copenhagen Letter from 2017 singling out how our tech needs to be embedded in the context of our democratic structures, and how innovation can’t be a substitute for our sense of progress and impact. The Copenhagen Letter, and the entire Techfestival emphasise humanity as not only the source and context for technology and its use, but its ultimate yardstick for the constructive use and impact of technology. This may sound obvious, it certainly does to me, but in practice it needs to be repeated to ensure it is used as such a yardstick from the very first design stage of any new technology.
Technology is always about humans to me. Technology is an extension of our bodies, an extension of reach and an extension of human agency. A soup spoon is an extension of our hand so we don’t burn our hand when we stir the soup. A particle accelerator is an extension of our ears and eyes to better understand the particles and atoms we’re made of. With technology we extend our reach across the globe by instantaneously communicating, extend it into the air, into the deep sea, towards the atom level, and into interstellar space. Tech is there to deepen and augment our humanity. In my daily routines it’s how I approach technology too, both in personal matters such as blogging, and in client projects, and apparently such an approach stands out. It’s what recently Kicks Condor remarked upon and Neil Mather pointed to in conversations about our blogging practices, what Heinz Wittenbrink referenced when he said “they talk about their own lives when they talk about these things” about our unconference, and what clients say about my change management work around open data.
Techfestival in Copenhagen takes humanity as the starting point for tech, and as litmus test for the usefulness and ethicality of tech. It therefore is somewhat grating to come across people talking about how to create a community for their tech to help it scale. Hearing that last week in Copenhagen a few times felt very much out of tune. Worse, I think It is an insulting way to talk about people you say you want to create value for.
Yes, some newly launched apps / platforms really are new places where communities can form that otherwise wouldn’t, because of geographic spread, shame, taboo or danger to make yourself visible in your local environment, or because you’re exploring things you’re still uncertain about yourself. All (niche) interests, the crazy ones, those who can’t fully express their own personality in their immediate environment benefit from the new spaces for interaction online tools have created. My own personal blog based peer network started like that: I was lonely in my role as a knowledge manager at the start of the ’00s, and online interaction and blogging brought me the global professional peer network I needed, and which wasn’t otherwise possible in the Netherlands at the time.
Otherwise, however, every single one of us already is part of communities. Their sports teams, neighbourhood, extended family, work context, causes, peer networks, alumni clubs, etc etc. Why doesn’t tech usually focus on me using it for my communities as is, and rather present itself as having me join a made up community whose raison d’etre is exploiting our attention for profit? That’s not community building, that’s extraction, instrumentalising your users, while dehumanising them along the way. To me it’s in those communities everyone is already part of where the scaling for technology is to be found. “Scaling does not scale” said Aza Raskin in his Techfestival keynote, and that resonates. I talked about the invisible hand of networks in response to demands for scaling when I talked about technology ‘smaller than us‘ and networked agency at SOTN18, and this probably is me saying the same again in a slightly different way. Scaling is in our human structures. Artists don’t scale, road building doesn’t scale but art and road networks are at scale. Communities don’t scale, they’re fine as they are, but they are the grain of scale, resulting in society which is at scale. Don’t seek to scale your tech, seek to let your tech reinforce societal scaling, our overlapping communities, our cultures. Let your tech be scaffolding for a richer expression of society.
Techfestival fits very much into that, and I hope it is what I brought to the work on the CPH150 pledge: the notion of human (group) agency. and the realisation that tech is not something on its own, but needs to be used in combination with methods and processes, in which you cannot ever ignore societal context. One of those processes is continuous reflection on your tech, right alongside the creation and implementation of your tech, for as long as it endures.
Our group of 150 working 24 hours on writing the TechPledge
Had a very good first day at Copenhagen Techfestival Thursday. After bumping into Thomas right at the start, I joined the full day Public Data Summit, focusing on the use of open data in climate change response, co-hosted by Christian. Lots of things to mention / write about more, but need to work out some of my notes first.
Then I met up with Cathrine Lippert a long time Danish open data colleague, that I hand’t seen for a few years and now works at DTI. Just before dinner I ended up walking next to Nadja Pass, whom I think I last met a decade ago, and over excellent food we talked about the things that happened to us, the things we currently do and care about. Listened to an excellent and very well designed talk (sticky soundbites and all) by Aza Raskin, about the hackability of human minds, and what that spells out for the impact of tech on society. While leaving the central festival area, Nadia El Imam, co-founder of the great Edgeryders network, and I crossed paths, and over wine and some food at Pate Pate, we talked about a wide variety of things. I arranged a bicycle from the hotel, which is much easier to get around. Cycling I found that even having been in Copenhagen last years ago, I still know my way around without having to check where I’m going.
after catching up with Henriette Weber to hear of her latest adventures, I will take part in the Copenhagen 150 think-tank, which is a 24 hour event. However, I will need to limit my presence to 20 hours, as I need to be back in Amsterdam by tomorrow mid afternoon to make a birthday dinner with dear friends in the very south of the country.
Just a month ago I wrote here about my reservations concerning the use of mobile phones as hotel room key. A hotel I will be staying at in the near future yesterday started sending me multiple (unasked) SMS’s to download their hotel app to ‘make my stay smarter’. Sure, I will trust download links in unrequested SMS! Today as I’ve ignored their messages I received an e-mail imploring me to do the same.
The app they ask me to use is called Aeroguest, and their pitch to me is about easier check-in/out, using chat to contact staff, and using my phone as door key. The first two I’d rather do in person, and the last one is not a good idea as explained in the above link.
Why such an app might be seen as attractive to the hotel, becomes clear if you look at the specifications of the app. A clear benefit is direct repeat bookings, saving the expensive middle men that booking sites are. In my case I almost always book through the hotel’s website directly. And if I enjoyed my stay I usually book the same hotel in a city for my next visit. I do use booking sites to find hotels. In this case I’ve stayed in this hotel several times before.
The stated benefits for the guest (key, chat, check-in/out, choosing your room) are a small part of the listed benefits for hotels in using the app, such as up-selling you packages before and during your stay. An ominous one, when seen from the guest’s perspective, is ‘third party services’ access presumably meaning potential access to your booking / stay history and maybe even payment / settlement information, requested preferences etc. Another, more alarming one, is “advanced indoor mapping” which I take means tracking of guests through the hotel which can yield information on time spent in hotel facilities, time spent in the room, how often / when the key was used, and by matching it with other guests, whom you might be meeting with that is also staying in the hotel. In Newspeak on the apps website in the data and analytics section this is described as “With transparency, you can proactively accommodate your guests’ needs.” Note that the guest is the one who is being made transparant. That is quite a price in exchange for being able to choose your specific room when checking in with the app.
I’ve replied to the hotel my reasons for not wishing to use the app (linking to my previous blogpost), and told them I look forward to checking in at reception in person when I arrive. When I arrive I am curious to hear more about their usage of the app. For now “making my stay smart” reads like the “smart cities” visions of old, it may be smart, but not for the individuals involved, merely for the service provider.