Supplier: we’ll be shipping you these goods soon, can you check this list if the shipment matches your order?
Me: I’ve checked, there are 3 widgets that I ordered missing.
Supplier: Yes, we came to the conclusion you don’t actually need those 3 widgets to make the thingamajigs you also ordered work, as we previously assumed. And as you ordered them for the thingamajigs, we left them out.
Me: Ok, so how and when will you be refunding me what I paid for those 3 widgets?
Supplier: What do you mean?
(to be continued….)