Amazon has been fined 746 million Euro by the Luxembourg DPA (where Amazon’s EU activities reside). In its response Amazon shows it isn’t willing to publicly acknowledge to even understand the EU data protection rules.
There has been no data breach, and no customer data has been exposed to any third party. These facts are undisputed., said an Amazon spokesperson according to Techcrunch.
Those facts are of course undisputed because a data breach or exposure of data to third parties is not a prerequisite for being in breach of GDPR rules. Using the data yourself in ways that aren’t allowed is plenty reason in itself for fines the size of a few percentage points of your global yearly turnover. In Amazon’s case the fine isn’t even a third of a percentage point of their turnover, so about a day’s worth of turnover for them: they’re being let-off pretty lightly actually compared to what is possible under the GDPR.
How Amazon uses the data it collects, not any breach or somesuch, is the actual reason for the complaint by La Quadrature du Net (PDF) filed with the Luxembourg DPA: the complaint “alleges that Amazon manipulates customers for commercial means by choosing what advertising and information they receive.” (emphasis mine)
There are a range of other complaints along these lines being processed by various DPA’s in the EU, though for some of those it will be a long wait as e.g. the Irish DPA is working at a snail’s pace w.r.t. complaints against Apple and Facebook. (The slow speed of the Irish DPA is itself now the subject of a complaint.)
Meanwhile two new European laws have been proposed that don’t chime with the current modus operandi of Amazon et al, the Digital Markets Act and the Digital Services Act, which both contain still bigger potential fines than the GDPR for non-compliance w.r.t. e.g. interoperability, service-neutrality, and transparency and accountability measures. And of course there are the European anti-trust charges against Amazon as well.
Amazon will of course appeal, but it can only ever be an attempt to gaslight and gloss over the fundamental conflict between adtech and GDPR. Let’s hope the Luxembourg DPA continues to see through that.