Today I’m working at Library Service Fryslan to further document and detail our Networked Agency based library program Impact through Connection. This is a continuation of our work last December.

The team in skype conversation, which is why all are staring towards the laptop.

We sat down to augment material and write this morning. In the afternoon we spent an hour talking to David Lankes. He’s the director of USC’s library and information science school, and the originator of the term ‘community librarian’. Jeroen de Boer, our team lead, had asked him last month for some reflection on our work. That took the shape of an extended skype confcall this afternoon, which was very helpful.

Trying to make our effort much more tangible in terms of examples and in supporting librarians in their role in Impact through Connections, is one thing that was emphasised. The need for training librarians in the methodological aspects of this, to help them feel more comfortable in the open-ended setting we create for this project, another. It also made us realise that some of the things we already mentioned, or did earlier, but since dropped of our radar somewhat, need to be pulled more into the center again. The suggestion to create multiple parallel propositions for libraries, as a way to better engage in conversation about the level of service provided, involvement of librarians, and the consequences different choices carry, I think was a good practical tip.

A conversation with David Lankes
In conversation with David Lankes

Today I made my first Open Street Map edit. Open Street Map is a global map, created by its users (which includes lots of open government geographic data). My first edit was triggered by Peter Rukavina’s call to action. He wrote how he wants to add or correct Open Street Map data for a location when he mentions that location or business in his blogposts. He also calls upon others to do the same thing.

I don’t think I mention locations such as restaurants often or even at all in my blog, so it’s an easy enough promise for me to make. However, I did read and copy the steps Peter describes. First installing Alfred on my laptop. Alfred is a workflow assistant basically. I know Peter uses it a lot, and I looked at it before, and until now concluded that the Mac’s standard Spotlight interface and Hazel work well enough for me. But the use case he describes for quickly searching in a map through Alfred made sense to me: it’s a good way to make Open Street Map my default search option, and foregoing Google Maps. So I installed Alfred, and made a custom search to use Open Street Map (OSM).

The next step was seeing if there was something small I could do in OSM. Taking a look on the map around our house, I checked the description of the nearest restaurant and realised most meta-data (such as opening hours, cuisine, etc) were missing. I registered my account on OSM, and proceeded to add the info. As Peter mentions, such edits immediately get passed on to applications making use of OSM. One of those applications is a map layer showing restaurants that are currently open, and my added opening hours show up immediately:

My first edit also resulted in being contacted by a OSM community member, as they usually review the early edits any new user makes. It seems I inadvertently did something wrong regarding the address (OSM in the Netherlands makes use of the government data on addresses, BAG, and I entered an address by hand. As it came from a pick-up list I assumed it was sourced from the BAG, but apparently not). So that’s something to correct, after I find out how to do that.

[UPDATE: The fix was simple to do. The issue was that in the Netherlands the convention is to add meta data about stores to its corresponding address node (not as a separate node, unless there are more businesses at the same address). So the restaurant node I amended should not have been there. I copied all the attributes (tags) over to the address node, and then deleted the original node I edited. The information about the restaurant is now available from the address node itself. If you follow the link to the earlier node, you will now see it says that I deleted it.

I think it’s also great that within minutes of my original edit I had a message from a long time community member, Eggie. He welcomed me, pointed me to some resources on good practice and conventions, before providing some constructive criticism and nudge me in the right direction. Not by fixing what I did wrong, but by explaining why something needed improvement, and linking to where I could find out how to fix it myself, and saying if I had any questions to message him. After my correction I messaged him to check if everything was up to standard now which he acknowledged, ending with ‘happy mapping’. This is the type of welcoming and guidance that healthy communities provide. My Wikipedia experiences have been different I must say.

Recently I have been named the new chairman of the board of the Open State Foundation. This is a new role I am tremendously looking forward to take up. The Open State Foundation is the leading Dutch NGO concerning government transparency, and over the past years they’ve both persistently and in a very principled way pursued open data and government transparency, as well as constructively worked with government bodies to help them do better. Stef van Grieken, the chairman stepping down, has led the Open State Foundation board since it came into existence. The Open State Foundation is the merger of two earlier NGO’s, The New Voting (Het Nieuwe Stemmen) foundation of which Stef was the founder, and the Hack the Government (Hack de Overheid) collective.

Hack de Overheid emerged from the very first Dutch open government barcamp James Burke, Peter Robinett and I organised in the spring of 2008. The second edition in 2009 was the first Hack de Overheid event. My first open data project that same spring was together with James Burke and Alper Çuğun, both part of Hack de Overheid then and providing the tech savvy, and me being the interlocutor with the Ministry for the Interior, to guide the process and interpret the civil servant speak to the tech guys and vice versa. At the time Elsevier (a conservative weekly) published an article naming me one of the founders of Hack de Overheid, which was true in spirit, if technically incorrect.

In the past year and a half I had more direct involvement with the Open State Foundation than in the years between. Last year I did an in-depth evaluation of the effectiveness and lasting impact of the Open State Foundation in the period 2013-2017 and facilitated a discussion about their future, at the request of their director and one of their major funders. That made me appreciate their work in much richer detail than before. My company The Green Land and Open State Foundation also encounter each other on various client projects, giving me a perspective on the quality of their work and their team.

When Stef, as he’s been working in the USA for the past years, indicated he thought it time to leave the board, it coincided with me having signalled to the Open State Foundation that, if there ever was a need, I’d be happy to volunteer for the board. That moment thus came sooner than I expected. A few weeks ago Stef and I met up to discuss it, and then the most recent board meeting made it official.

Day to day the Open State Foundation is run by a very capable team and director. The board is an all volunteer ‘hands-off’ board, that helps the Open State Foundation guard its mission and maintain its status as a recognised charity in the Netherlands. I’m happy that I can help the Open State Foundation to stay committed to their goals of increasing government transparency and as a consequence the agency of citizens. I’m grateful to Stef, and the others that in the past decade have helped Open State Foundation become what it is now, from its humble beginnings at that barcamp in the run-down pseudo-squat of the former Volkskrant offices, now the hipster Volkshotel. I’m also thankful that I now have the renewed opportunity to meaningfully contribute to something I in a tiny way helped start a decade ago.

Frank writes about how the Netherlands became the first connection outside the USA on the open net by the NSF (as opposed to the military initiated ARPANET academic institutions used then), thirty years ago yesterday on November 17th 1988. Two years previously .nl had been created as the first ever country top level domain. This was the result of the work and specifically the excellent personal connections to their US counterparts of people at the Amsterdam CWI, the center for mathematics. Because of those personal connections the Netherlands was connected very early on to the open internet and still is a major hub. Through that first connection Europe got connected as well, as the CWI was part of the European network of academic institutions EUnet. A large chunk of the European internet traffic still runs through the Netherlands as a consequence.

I went to university in the summer of 1988 and had the opportunity to early on enjoy the fruits of the CWI’s work. From the start I became active in the student association Scintilla at my electronic engineering department at University of Twente. Electronic engineering students had an advantage when it came to access to electronics and personal computers and as a consequence we had very early connectivity. As first year student I was chairman of one of Scintilla’s many committees and in that role I voted in late ’88 / early ’89 to spend 2500 guilders (a huge sum in my mind then) for cables and plugs and 3 ethernet cards for the PC’s we had in use. I remember how on the 10th floor of the department building other members were very carefully connecting the PC’s to each other. It was the first LAN on campus not run by the University itself nor connected to the mainframe computing center. Soon after, that LAN was connected to the internet.

In my mind I’ve been online regularly since late 1989, through Scintilla’s network connections. I remember there was an argument with the faculty because we had started using a subdomain directly of the university, not as a subdomain of the faculty’s own subdomain. We couldn’t, because they hadn’t even activated their subdomain yet. So we waited for them to get moving, under threat of losing funding if we didn’t comply. Most certainly I’ve been online on a daily basis since the moment I joined the Scintilla board in 1990 which by then had moved to the basement of the electronics department building. We at first shared one e-mail address, before running our own mail server. I used telnet a lot, and spent an entire summer, it must have been the summer of ’91 when I was a board member, chatting to two other students who had a summer job as sysadmin at the computer center of a Texas university. The prime perk of that job was they could sit in air conditioning all summer, and play around with the internet connection. Usenet of course. Later Gopher menus, then 25 years ago the web browser came along (which I first didn’t understand as a major change, after all I already had all the connectivity I wanted).

So of those 30 years of open internet in the Netherlands, I’ve been online daily 28 years for certain, and probably a year longer with every-now-and-then connectivity. First from the basement at university, then phoning into the university from home, then (from late ’96) having a fixed IP address through a private ISP (which meant I could run my own server, which was reachable when I phoned into the ISP), until the luxury we have now of a fiber optic cable into our house, delivering a 500Mbit/s two-way connection (we had a 1Gb connection before the move last year, so we actually took a step ‘backwards’).

Having had daily internet access for 28 years, basically all of my adult life, has shaped both my professional and personal life tremendously. Professionally, as none of my past jobs nor my current work would have been possible without internet. None of my work in the past decades would have even existed without internet. My very first paid job was setting up international data transmissions between an electronics provider, their factories, as well as the retail chains that sold their stuff. Personally it has been similar. Most of my every day exchanges are with people from all over the world, and the inspiring mix of people I may call friends and that for instance come to our birthday unconferences I first met online. Nancy White‘s husband and neighbours call them/us her ‘imaginary friends’. Many of our friends are from that ‘imaginary’ source, and over the years we met at conferences, visited each others houses, and keep in regular touch. It never ceases to amaze.

To me the internet was always a network first, and technology second. The key affordance of the internet to me is not exchanging data or connecting computer systems, but connecting people. That the internet in its design principles is a distributed network, and rather closely resembles how human networks are shaped, is something we haven’t leveraged to its full potential yet by far. Centralised services, like the current web silos, don’t embrace that fundamental aspect of internet other than at the hardware level, so I tend to see them as growths more than actualisation of the internets’s foremost affordance. We’ve yet to really embrace what human digital networks may achieve.

Because of that perspective, seeing the digital network as a human network, I am mightily pleased that the reason I have been able to be digitally connected online for almost 30 years, is first and foremost because of a human connection. The connection between Piet Beertema at CWI in Amsterdam to Rick Adams at NSF in the USA, which resulted in the Netherlands coming online right when I started university. That human connection, between two people I’ve never met nor interacted with, essentially shaped the space in which my life is taking its course, which is a rather amazing thought.

This is good news from Flickr. Flickr is amending their changes, to ensure that Creative Commons licensed photos will not be deleted from free accounts that are over their limit. (via Jeremy Cherfas)

Flickr recently announced they would be deleting the oldest photos of free accounts that have more photos than the new limit of 1000 images. This caused concern as some of those free accounts might be old, disused accounts, where there are images with open licenses that are being used elsewhere. Flickr allows search for images with open licenses, and makes it easy to embed those in your own online material. Removing old images might therefore break things, and there were many people calling for Flickr to try and prevent breaking things. And they are, Flickr is providing all public institutions and archives publishing photos to Flickr with a free Pro account, and will also delete no Creative Commons licensed images, if they carried that license before 1 November 2018. (This prevents you from keeping an unlimited free account by simply relicensing the photos, and uploading new photos with CC licenses only.)

This is a start to more fully describe and explore a distributed version of digitisation, digitalisation and specifically digital transformation, and state why I think bringing distributed / networked thinking into them matters.

Digitising stuff, digitalising routines, the regular way

Over the past decades much more of the things around us became digitised, and in recent years much of the things we do, our daily routines and work processes, have become digitalised. Many of those digitalised processes are merely digitised replicas of their paper predecessors. Asking for a government permit for instance, or online banking. There’s nothing there that wasn’t there in the paper version. Sometimes even small steps in those processes still force you to use paper. At the start of this year I had to apply for a declaration that my company had never been involved in procurement fraud. All the forms I needed for it (30 pages in total!), were digitised and I filled them out online, but when it came to sending it in, I had to print the PDF resulting from those 30 pages, and send it through snail mail. I have no doubt that the receiving government office’s first step was to scan it all before processing it. Online banking similarly is just a digitised paper process. Why don’t all online bank accounts provide nifty visualisation, filtering and financial planning tools (like alerts for dates due, saving towards a goal, maintaining a buffer etc.), now that everything is digital? The reason we laugh at Little Britains ‘computer says no’ sketches, is because we recognise all too well the frustration of organisations blindly trusting their digitalised processes, and never acknowledging or addressing their crappy implementation, or the extra work and route-arounds their indifference inflicts.

Digital transformation, digital societies

Digital transformation is the accumulated societal impact of all those digital artefacts and digitalised processes, even if they’re incomplete or half-baked. Digital transformation is why I have access to all those books in the long tail that never reached the shelves of any of the book shops I visited in decades part, yet now come to my e-reader instantly, resulting in me reading more and across a wider spectrum than ever before. Digital transformation is also the impact on elections that almost individually targeted data-driven Facebook advertising caused by minutely profiling undecided voters.

Digital transformation is often referred to these days, in my work often also in the context of development and the sustainable development goals.
Yet, it often feels to me that for most intents and purposes this digital transformation is done to us, about us but not of us. It’s a bit like the smart city visions corporations like Siemens and Samsung push(ed), that were basically devoid of life and humanity. Quality of life reduced and equated to security only, in sterilised cities, ignoring that people are the key actors, as critiqued by Adam Greenfield in 2013.

Human digital networks: distributed digital transformation

The Internet is a marvellous thing. At least it is when we use it actively, to assist us in our routines and in our efforts to change, learn and reach out. As social animals, our human interaction has always been networked where we fluently switch between contexts, degrees of trust and disclosure, and routing around undesired connections. In that sense human interaction and the internet’s original design principle closely match up, they’re both distributed. In contrast most digitalisation and digital transformation happens from the perspective of organisations and silos. Centralised things, where some decide for the many.

To escape that ‘done to us, about us, not of us’, I think we need to approach digitisation, digitalisation and digital transformation from a distributed perspective, matching up our own inherently networked humanity with our newly (since 30 yrs) networked global digital infrastructure. We need to think in terms of distributed digital transformation. Distributed digital transformation (making our own digital societal impact), building on distributed digitisation (making our things digital), and on distributed digitalisation (making our routines digital).

Signs of distributed digitisation and digitalisation

Distributed digitisation can already be seen in things like the quantified self movement, where individuals create data around themselves to use for themselves. Or in the sensors I have in the garden. Those garden measurements are part of something you can call distributed digitalisation, where a network of similar sensors create a map of our city that informs climate adaptation efforts by local government. My evolving information strategies, with a few automated parts, and the interplay of different protocols and self-proposed standards that make up the Indieweb also are examples of distributed digitalisation. My Networked Agency framework, where small groups of relationships fix something of value with low threshold digital technology, and network/digital based methods and processes, is distributed digitisation and distributed digitalisation combined into a design aid for group action.

Distributed digital transformation needs a macroscope for the new civil society

Distributed digital transformation, distributed societal impact seems a bit more elusive though.
Civil society is increasingly distributed too, that to me is clear. New coops, p2p groups, networks of individual actors emerge all over the world. However they are largely invisible to for instance the classic interaction between government and the incumbent civil society, and usually cut-off from the scaffolding and support structures that ‘classic’ activities can build on to get started. Because they’re not organised ‘the right way’, not clearly representative of a larger whole. Bootstrapping is their only path. As a result these initiatives are only perceived as single elements, and the scale they actually (can) achieve as a network remains invisible. Often even in the eyes of those single elements themselves.

Our societies, including the nodes that make up the network of this new type of civil society, lack the perception to recognise the ‘invisible hand of networks’. A few years ago already I discussed with a few people, directors of entities in that new civil society fabric, how it is that we can’t seem to make our newly arranged collective voices heard, our collective efforts and results seen, and our collective power of agency recognised and sought out for collaboration? We’re too used, it seems, to aggregating all those things, collapsing them into a single voice of a mouthpiece that has the weight of numbers behind it, in order to be heard. We need to learn to see the cumulative impact of a multitude of efforts, while simultaneously keeping all those efforts visible on their own. There exist so many initiatives I think that are great examples of how distributed digitalisation leads to transformation, but they are largely invisible outside their own context, and also not widely networked and connected enough to reach their own full potential. They are valuable on their own, but would be even more valuable to themselves and others when federated, but the federation part is mostly missing.
We need to find a better way to see the big picture, while also seeing all pixels it consists of. A macroscope, a distributed digital transformation macroscope.