I was talking to a family member today here in Canada who’s faced with working from home for the first time. While she and most of her colleagues have laptops, and can adapt, their phone system won’t follow them, so they won’t actually be able to take incoming calls.

This is the kind of thing that in the digital world we take for granted (I haven’t had a physical office telephone handset on my desk in more than a decade); it’s easy to forget that this is by means universally the case.

My longer-term concern is that company managers realize that remote working can be a tremendous cost saving, and decide to make it the norm, but without properly compensating employees for the costs of maintaining a home office and required services.