As back in the ’00s, I’m still very much with you on the KM as conversations front, Euan. Back then in a conversation with Sally Bean, while visiting another large KM event I used the metaphor of visiting an art convention and seeing nothing but paint and brushes vendors. Luckily, reading that event report I still had valuable conversations that day.

As a timely reminder of the value of conversations to learn stuff you didn’t before, I received a touching thank you note just this afternoon before seeing your posting in my feed reader.

It was from an Irish civil servant, telling me about something major he had been involved in in an African nation. He thanked me for a conversation we had in 2012 about crowdsourcing as a means for government agencies to collaboratively build public services with citizens. That started him on a path that helped his regional government entity, and resulted in the impactful work in an African nation mentioned. It’s humbling to know something like that has come about with some sort of contribution from my conversations seven years ago, and awesome and attentive he sees our conversation as part of that journey.

Pretty powerful stuff, conversations and stories.

Replied to Knowledge Management, arses and elbows. (The Obvious?)

For me the purpose of KM was to make it easier to have useful conversations with people who knew stuff that you didn’t…..

2 reactions on “

  1. Fantastic. The humble conversation has the potential to change the world, in fact I would argue that it is the only thing that ever has.

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