Today I am in Brussels, as a guest of the Flemish government. For the fourth time the ‘open data day’ is held in Flanders, bringing together public and private sector to explore possibilities for open data. I gave the opening keynote this morning, on building public services with #opendata in collaboration with other stakeholders.
At the request of Noel van Herreweghe, the organizer and Flanders’ open data program manager, I focussed on public service delivery with open data. My main message elements were to start from where you want to see impact, and then mobilize data and people around in such a way that the data change the opportunities stakeholders have to act.
In my examples I showed how it does take a different perspective on public service, with the citizen at the center of the design, not the internal processes. And that with open data you bring many more new stakeholders to the table, which makes collaborative services possible that become better as more people use them. In practice we see that in many cases civil society organizations or businesses create front-ends to what essentially are public services. At the same time, also data collection can be collaborative (such as BANO in France).
To turn government into a platform, a system of connected core reference data sets is a fundamental element. Denmark and the Netherlands have such systems, which are largely open data as well. France and others are discussing this, and Belgium and Flanders have identified some what they call ‘authentic data sources’. This allows others to build on this fundament, creating value that way. The end game for government itself is to be open by default and by design, as well as providing performance data on dashboards generated from live open data streams. This allows the public to simultaneously see, interact with and use the data for service provision and provide feedback.
Slides are online: